lovehate: The Online Petition

The online petition has become perhaps the most redundant form of social activism. Much like the Facebook group that can be set up for something meaningful or to talk about types of guacamole, the ease at which the online petition can be started has rendered the former effort that such an enterprise usually entailed monumental by comparison.

For the same reason that emails don't mean as much to politicians as a written letter, the online petition has become next to meaningless. It serves one purpose: education, although the same purpose could be achieved by a simple information page. The redundant act of pressing a "Join" button takes the same effort as eliminating one defunct square in a game of Minesweeper.

At least the paper petition took the time of having to listen to someone's pitch, ask one's questions and put pen to paper. There was, the sense that a commitment was in process due to the signing act that we normally attribute to contracts and marriage licenses. Traditionally our signature has been our word, our bond, our guarantee. Does any of feel the same way about clicking a "Join" button?

I'd never claim that the web hasn't been a great tool for social activism. If knowledge is power, the scope of independent media that is afforded to the average user far outranges anything that one could find in a local or national newspaper. Admittedly, the craftwork in telling the stories is mostly lacking, but the bare bones of issues and attrocities are often evident for all to see. And I certainly don't mind the Facebook Event feature that allows one to call attention to a real life rally, protest, or strike, although I'll admit the "Maybe Attending" has become my best friend in conveying the best of intentions while harboring no real commitment.

I admire those who spark interest in social issues and think the web is a great venue for fostering followers and growing a base, but if the end result is an online petition, there is a serious flaw in the effectiveness of one's political action. If over 1.7 million people made the work-intensive decision to join the uberactivist tour de force "Petition Against the New Facebook", how seriously can we really take online petitions. If a mouseclick is the end result of web activism, social justice is doomed.

But I'm really not that jaded. The social communities on the web can inspire. Those that would never have had the tools to inspire thought and critical thought now have a venue. Those that would have been doomed to a narrow view of humanity and the world, now have the ability to absorb the grand parade of lifeless packaging that is world society. Just don't let it begin and end with a click. Surely we could make it more difficult to commit to a petition than just a click. Maybe we could add audio and make people record their assent for all to hear. Perhaps we could add some calesthenics to the equation or a brain teaser or two.

I'm not sure that 1.7 million users against a new Facebook layout is any more impressive than 100 people who petition to get a new stop sign or 50 people who get a pothole filled. I do know that the work that went into getting the 100 or 50 people to commit, smacks of a greater effort and dedication than the mouseclick ever will. Here's a final thought: before you click "Join" next time, think about whether you'd put your name to paper or show up for a rally on the same cause.

Yeah, I know the above logic is all muddled. If you don't like it, go start a petition.

petition

Podcast Thirty Nine: The 39th Step

"The 39th Step" of lovehatethings includes some ruminations on the "next" great social network, saving money on lethal injections through last meals, sleeping in a hamburger, and why I can't bring myself to care about award shows and Mac announcements.

lovehate: The "Next" Social Network

In the past few years, those of us who have been engaged in a wanderlust around Web2.0 have gone through a quick evolution of social networking platforms that included the big 3: MySpace, Facebook, and Twitter. The archetypal pattern that has developed through this continuum is telling in many ways save one - what's next?

The MySpace world was, if nothing else, a simple way for people to get the concept of adding friends and really pushed the notion of "friends" as currency. It was at this time that the first serious criticisms started to arise about people adding friends to simply build their lists. Bots were written to invite thousands upon thousands of friends. And what MySpace did better than anyone else at the time, and perhaps its remaining effective residual today, was the amalgamation of topic-specific pages for music, comedy and the like. When I first joined MySpace and created a music page, I saw it as the great equalizer in web music because my page looked exactly like Radiohead's or Beyonce's or an indie band from across town.

The interface to tweak one's page was far from elegant or intuitive however. The results often looked like a crazy mashup of early graphic browsings in Mosaic or Netscape Gold where people were experimenting in animated GIFs, frames, and blinking marquee text. In the end, MySpace started to fall under the weight of its own interface and clutter. Change was needed in terms of ease of use, customization, and intergration.

Facebook came into immense popularity through a mashup of the widgets available on MySpace, the complete lack of ability to change the basic page look, and the best aspects of old standby Classmates. By mandating a standard layout and inability to change color scheme, Facebook retained a sense of elegance that may have been achieved more through perception than execution. When you don't allow people to add hideous looking backgrounds or customize their html, things go smoother in the end. What Facebook really did right though, was to allow itself to become a hub for all social networks. You could update status, upload photos, bookmark and digg and everything would appear as an action on your Facebook status if you wanted it to. Facebook also allowed highly customizable privacy settings which drew millions of people in who may have been afraid to commit to online networking in any previous fashion.

The Facebook brand is now the largest in the world with a readily adopted cross-culture and demographic. With over 200 million users and countless pictures and video one has to imagine that there must be some success in the ad placements on your profile or I can't find the monetization. While the number of "friends" on Facebook was important, consideration was given to being more selective in that much more personal information was potentially available.

Now that the explosion of Twitter (over 1300% in the past year) has blown through the roof, patterns are starting to become discernable about what people want in a social network. Twitter had been called microblogging for a period of time, but the term has ended up being insufficient. Twitter is a social network, yet its true power is derived from its open API which has allowed third party applications to aggregate the Twitter stream. Twitter is simple - status updates, 140 characters or less. No one really cares what your Twitter profile looks like. People only care about the feed. Twitter is the TV Guide of the Internet.

Let's examine some of the continua involved here:

  • Design: MySpace = clunky and gaudy, Facebook = busy but streamlined, Twitter = mundane but irrelevant
  • Ease of use: MySpace = learning curve to do basics and customize, Facebook = easy to do basics, widget-based permission, Twitter = a chimp could use it.
  • Content Delivery: MySpace = less about message than environment, Facebook = understandable content, but an assault of it, Twitter = you've got 140 characters, learn how to shrink your urls.
  • Portability: MySpace = although you could get content to MySpace from without, not so easy the other way around, Facebook = could push content from within outwards, but became much more satisfied in trying to be the content hub, Twitter = is becoming more and more about portable content and nothing else.

And, to summarize, MySpace is dying, Facebook is a monster, and Twitter is exploding.

Seeing as we have gone through this evolution in the past few years alone, the only sure thing is that something else will come along and be the next social network of choice of geeks for two years before anyone else adopts it. What will that platform look like?

What Twitter knows, and Facebook is quickly learning, is that the key is in the API. I never used Twitter regularly until Tweetdeck. Tweetdeck allowed Twitter to become more than feeds of the followed, but a social news aggregator. Try going into Tweetdeck and typing in a person, place or thing in the news and you'll end up with thousands of bits of information from around the world. A Twitter news feed is like the hive mind, unparsed wiki. But as much as I'm praising the upstart Twitter, there is a harsh truth that will have to be faced as the service moves forward. An open API means the site and profile become essentially useless. The ability of Facebook to monetize through profile ads is far less likely to work on Twitter.

While some would like to believe Friendfeed is the next step in the evolution, I would argue that the cosmetic appeal of Friendfeed is severely lacking and there is a valid reason for people loving their compartmentalized Facebook widgets. The definitive social network of the future will need to combine the streamlining and ease of use with some of the inescapable features that a mass appeal service must have to cross demographics.

Hence, I present The Anatomy of the Next Great Social Network

  1. Web page used only for modifications, all networking occurs through standalone apps.
  2. Status updates, kept 160 characters or shorter and transferable via an open API.
  3. Fully functional mobility apps for phone and portable devices.
  4. A portal (at least) to pictures and videos which people love to have available.
  5. A friend compare and suggest feature based on existing friends and status update tags.
  6. A drop dead simple sign up and start up process.

The model that laconi.ca is pushing of the open source social network may not be too far off. An app like Tweetdeck could be made to have a pop-up "groups" column that could aggregate everyone you follow by an interest or common workplace. The app could sort your followers by category and allow you to do the same for a friends followers. The apps will all be different, but the network will simply be differing flavors of content that can be aggregated.

Let's face it, it all revolves around new content which is most often status updates. The ability to aggregate, parse and present the snippets of wisdom or stupidity of everyone you follow will be the key determinant of success. The customizability will determine which app wins the platform war. The question remaining, is will the architects of the network allow others to profit from using their backbone in an independent application. Just as productivity applications are moving into the browser, social networks must start to move away from the browser into their own space. Such content is no longer a function of html, but rather Java, Python, and Air.

lovehate: In Web We Trust

I remember, as children, we would get into a phase of being smart-asses with parents, teachers and friends... some of us haven't grown out of that phase, but that's the subject of another lovehate. We always sought the tangible and something we could sense before we would believe. It was this time that most of us would start questioning the faith we put in schools and churches.

And it was always the smartass in us who would question the teacher when they told us we would math or writing skills later in life. And it was the ignorant small-mindedness in us who would loudly proclaim, "If I can't see it, it doesn't exist!", or some other like absolute. And it was the same smartass in us who would find a thousand ways to disbelieve an authority figure until they trapped us in a simple geography loop like:

"Well, do you believe Iceland exists?"

And we'd say, "Sure!"

And they'd say, "Well, have you ever been there?"

And we'd say, "no."

And they'd say, "Well then, in your world anyway, Iceland must not exist because you've never seen it."

And we'd reply, "But it's in an atlas."

The truth that hammered home at that point, whether we realized it or not, was what do we put trust in, people or paper? I went through plenty of educational years where the text was gospel and the voice of the preacher at the pulpit was suspect. And now that a couple of decades are working through, I'm wondering how much has changed. Where do I place my trust these days when it comes to information about things from the useless and insignificant to things that are earth-shattering and replete with personal implications?

I'm not talking simple tendencies to believe here, I'm talking complete trust. There may the smattering of iconic Twitterers that you're willing to let guide you through your everyday tech news. There may be a number of bloggers that you're willing to accept suggestions from when it comes to your pop culture ingestion for the week. There may even be a some news outlets that you still believe completely when they report stories both good and bad. Where does our trust get limited with each and all of these sources?

If I get a phone call in the middle of the night from an unknown caller telling me to get down into my basement because a tornado is coming in five minutes, do I get out of bed and run downstairs. How about if I get that call from a neighbour?

In many ways the web has been the great equalizer of authority. While I find little reason to ever go to my MySpace page anymore, I remember how great a tool I thought it was for musicians when it first blew up because, in its nascent pahases, my music page offering up a list of a few songs was no different than the page allotted to some of the biggest recording artists in the world. The commonality between the design became the great equalizer and someone coming onto either page with no knowledge of either performer's works could make an unbiased decision on their musical likes and dislikes, not based on packaging, but on simple subjective like and dislike.

Early blogs allowed for this aspect as well, at least to a certain degree, but the proliferation of "professional" blogs and bloggers has driven a division between a trust based on content and a trust based on perception. If the content is not coming from the stylish "professional" looking site, are we less convinced that the content is true?

And as we move from the blog to the microblog (or essentially a status update) how do we then extend the trust factor. If someone who you just added to Facebook on a lark posts a status update telling you to disconnect your modem, reboot your computer and run a virus scan because a worm has just hit 90% of users on social networks, do you follow the advice? What if, instead of a little known acquaintance, it's a friend who you know is not that strong with computers? What if it's a random Twitter follower, or perhaps one of the Twitterati who should know what they're talking about? Do you follow any of these recommenders solely based on trust, or do you require back up that you could spend valuable time searching for while your hard drive gets more corrupted?

Are we that much different from the student who was willing to disrespect the authority without the paper and text backup? If the link attached to the warning, that directs us to a blog of unknown origin, spells out the threat in detail, yet we are unfamiliar with the writer of the blog, we are in a quandry. Do we trust a CNN.com story of a virus more than one we might pick up from a reputed tech blog? Do we still need to see the atlas page of Iceland?

If the web is the great equalizer, how are we redefining our concepts of trust around the presenters of such information. I don't know that there are any Edward R. Murrows or Walter Cronkites out there who completely own the undivided trust of this single medium. The web's anarchic authority subjectivity is messy business that I'm quite happy to have muddled and sullied by lies and half-truths, because the day information gets presented in blacks and whites instead of millions of shades of grays and browns it currently resides in, is the day the medium ceases to be culturally relevant and instead becomes as devoid as a newspapers and television reporting.

As much as I never know who to completely trust on the web, I do have faith that the truth is somewhere out there as opposed to the lack of the same faith I have with traditional media. They used to advertise indoor Monster Truck Rallies with "We're turning the arena into a GIANT MUDPIT!" Enjoy the mudpit folks; one day it will be gone and replaced by a parking lot with lots of flourescent signs and big box stores. For now, in web we trust - so say we all.

iceland

lovehate: 25 Things I Didn't Want to Know About You

I refuse to participate in the 25 Things meme on Facebook as I don't think Facebook is a good platform for long-winded text entries and I'm half-convinced that the FB gurus started the activity themselves as a means to move people from blogging to staying on the social network du jour.

While I do admit to a lovehate relationship with lists, as evidenced in previous blog entries here and here, I will define my participation in the activity from the reverse angle and present "25 Things I Didn't Want to Know About You"

1) You wet the bed every night until you were 17... you only wet it twice a week now.

2) You voraciously defend Richard Gere's reputation on the gerbilling accusations at the pet store three times a week.

3) Your musical "guilty pleasure" is the Mamma Mia soundtrack... your regular listening habits include the entire ABBA discography.

4) You watch NASCAR, but not for the crashes.

5) You keep lube beside your clock radio.

6) You once mistook Preparation H for toothpaste.

7) You once signed a petition to make LOLspeak an official language using your Twitter name and included the @ sign.

8) You still check the bulletin board in your building every day to see if people have ripped off one of the phone number tags for the flyer you put up about your "Handmade Crafts for Sale" and then rush back into your apartment to sit by the phone with the lights off.

9) You are building a wall in your basement of empty 2 liter bottles of dollar store Cream Soda.

10) You made a conscious decision not to speak "baby talk" to your cat because you wanted him to learn the proper way to yowl for Meow Mix.

11) You have a rash and/or are chafing. (I don't care where it is or how you got it, just don't speak of it any further)

12) You speak of your child's feces like you're gazing on the golden city of El Dorado.

13) You are only fourteen months away from completing your five year photoessay entitled "Things I've Cut or Clipped From Me".

14) You never gave up on the Laserdisc format and it's "close to DVD" resolution even though it's been all but dead for twenty years.

15) You overuse unnecessary articles by always saying "The Facebook", "The Twitter", and "The Skype".

16) You always say you're not "feeling fresh".

17) You decorate your house for the Olympics.

18) You have been hanging on to old issues of Tiger Beat for 25 years because you're sure that when Kristy McNichol makes a comeback they'll be worth something.

19) You scrapbook.

20) You consider shopping a hobby.

21) You once went to a concert because you overheard someone you thought was really cute say he/she was going there and you wanted to run into them and have something in common.

22) You have a collection of soaps, shampoos and other sundry bathroom items from every hotel you've stayed at that you keep on a curio shelf and will not open for fear of reducing the product's sentimental value.

23) You think it's quite acceptable to replace every lyric after the first line of a song with mindless monosyllabic gibberish.

24) You spend fifteen minutes in every supermarket you enter evaluating the wobble of grocery carts to ensure the success of your comsumer experience.

25) You would gladly write 50 or 100 things people didn't know about you if only a whacky social network spamming activity would prompt you to.

So that's it - 25 things I didn't want to know about you... or anyone for that matter. Here's an idea; let's pass this idea around and I think we'll learn a hell of a lot more about our friends without feeling like we're playing a bad game of Scruples.

25

lovehate: Glitzy Corporate Portals - Beware of Geeks Bearing Gifts

Sitting in a workshop to expound upon the new rollout of a client platform that will become the "new face" of employee interaction over the next few years, I am, at once, grateful and wary. I'm grateful that corporations are realizing the importance of Web2.0 and social networking apps to engage employees and encourage use of technology. I am hesitant and wary at the proclivity of employees to mesh their social networking activities with their employee activities.

The ability of an employer to camoflague their portal software to make it more user-friendly may enhance ease of use and familiarity with the work systems, but when I social network at home my interactions are far more "loose" than they would be on a work system. The informality of Twitter with its tinyurls and profile updates via bookmarklet applets allow us to perform a free association of text/image/video sharing that maybe completely appropriate and expected with my friends, followers, and even the world in general, but this same content could violate Standard Operating Procedure or Corporate License Agreements and lead to a disciplining of employees who decide to treat work relationships and non-work relationships in the same way.

I get it, if companies can make your buy into their intranet as a social network, perhaps you will feel better about your work and work from home. And if you log in from home, you can be tracked. Your work from home becomes data, and the data leads to expectation.

Allow me to clarify some of the background bias I'm entering this discussion with. By profession I'm a high school teacher. The school IS a social network and yet teachers are asked to use technology to communicate with the same children they see every day, in meaningful ways, at home. Teachers are also being encouraged to communicate with parents in similar ways. Imagine, however, that the flippant insignificance that you can brush off with a smiley in an email to a friend is misconstrued with a student or parent. Imagine my new "social network" includes a top list of "friends" that include three of my students, but excludes all others. You are starting to see the dangers of adapting social networking to professional networking.

I am also a teacher in a province where the expectation of the profession includes being a teacher 24/7. There is no end of the day bell that stops my responsibility to not only protect children (which is admirable) but also includes not stretching any social or legal taboos. And I get that the responsibility of any adult should be to protect children, but we've had teachers disciplined for not stepping in to stop a fight between students off school grounds on a weekend, when the teacher DOES NOT EVEN KNOW the students involved.

In addition to the social network portal to the employer's intranet, an iPhone/Touch app has been developed. The intranet/work server becomes your hub and everything sent over it becomes archived and is potentially actionable. While certainly easier and more fun to use, the disguised corporate hub may be loved by some and adopted by several others but how often do the practices of one portal of platform travel with you to another. Can you jump from one browser tab (where you're using Facebook and posting with a little bit of unrestricted abandon) over to the company portal where some of the same friends you have just talked about getting together for a night of intoxication are crossing the lines between personal and professional with their posts?

Just because someone adds commenting, wikis, and ratings to excel spreadsheets, doesn't mean I should be sucked into bringing them home with me. Beware of Geeks bearing gifts.

social network at work