lovehate: Instead of a Genius Bar, I'd Rather a Snickers

There's been an awful lot of Applebashing going on recently and, while I'm not claiming it's undeserved, I want to make it clear that I was bashing Apple long before this most recent trend because a) it's fun to be an iconoclast, b) I enjoy taking potshots at the "cooler than you" crowd, and c) it's difficult to compliment for more than a couple sentences without sounding fanboy-ish. This said, my assault on the Appleverse or iVerse or Macverse today has little to do with joining the "Bashfest Club" and more to do with my original A, B and C tendencies.

Whenever one walks into an Apple Store (and I know you have, even those that don't want to admit it), if you can push your way to the back through the Birkenstock, hemp bags, and air that's thick with pretension, you'll notice the "Genius Bar". The Genius Bar is where you can bring your Apple products that you just can't figure out anymore. Your name goes on a list like you're lining up for headcheese and corned beef at the local deli and you stand around trying to look cool. You thought the DMV was bad, at least there if you have a lingering remnant of Taco Bell piquante sauce on your shirt you're still easily the best dressed in the place. At the Apple Store, if you're wearing a ringer tee, it better have cost $75 at a store with wooden shutters and lighting so dim you'd think you were in a Philip K. Dick novel.

Anyway, back to the Genius Bar. When Apple's famed 1984 commercial shocked the world, we thought we'd found a company that would be making products by the people, for the people. Products that were simple, elegant, and just worked. Let me offer up some full disclosure here: I've almost never had a problem with any of my iPod products. Other than some frustrating glitches when updating the iPhone/Touch OS, my experiences have been relatively good. Which is part of the reason I'm always shocked to see the Genius Bar TAKING APPOINTMENTS for the next day OR WEEK to fix problems with people's iPhones, Pods, and Macbooks. 

Is it really a good selling point for Apple products that the Genius Bar has to take reservations? Isn't this a testimony to product failings? And why should I have to be a genius to fix my Mac or iWidget? I understand that a catastrophic failure of a MAC PC may require some outside help, but why does Apple relish celebration of flawed technology (and let's admit it folks, those Mac v. PC ads are a bit ridiculous considering the Mac IS a PC). Forcing people to stand around like their in a refugee camp is something that boggles my mind. If you're standing in an Apple Store waiting to see a Genius or waiting for a Genius to deliver a push-hold button combination to your iPod in order for you to listen to John Mayer again, you have become a testimony to how Apple does NOT build technology for the people, but, instead, technology for the Genius.

Remember when we could open computer cases and fiddle around inside to add cards, RAM, or swap hard drives? How many Mac owners do that? Remember when you r first mp3 players could be popped open if the headphone jack ever got worn out for a quick repair? If I popped open my iPod Touch, I get the feeling I'd need a roll of duct tape and vice to cram it back together again.

Apple makes elegant, sexy, cool DISPOSABLE technology. What ever happened to the all-seeing Big Brother eyes that were supposed to be the evil overlord's intimidating the general tech-buying public? Have those eyes become Steve Jobs'? Is he the real Genius because he's convinced a population that technology is only good for a one to two year cycle before it should be discarded - hell, I'm not talking about technology just not being cutting edge any more, but how many people still tote around their 1st and 2nd gen iPods... before they were called Classic... and before the Genius playlists.

And if the Genius Bar is supposed to be, in any way, related to the Genius playlist generator in iTunes, then Apple has a lot to worry about, because when a list of ten songs out of a pool of a couple thousand, are completely unrelated but for an ID Tag that says "pop" or "rock", you've proved yourself about as much a genius as a sorted list in Lotus 1-2-3.

The real genius' are the consumers who have been bored of the PC/Mac ads for over a year, won't buy a PC unless they can get into it to do minor upgrades, and would completely ignore any mp3/multimedia player that requires you to install bloatware in order to load it up with media... with my iPod Touch securely in my hand, I may not be a genius - but two outta three ain't bad!

lovehate: Macolytes Drool for The Apple Strudle... I mean Tablet

Is everyone heading down to the Great Outdoor Sports Equipment Supply Depot to get their backpacks ready for a three week stint in a line outside their neighborhood Apple Store to wait for the new iTablet? Have you borrowed your sci-fi geek friend's Dune-inspired Fremen suit so that you can filter your own urine and sweat and not give up your spot in line? Why are people so excited for a fragile 11" piece of vaporware?

I just don't get it. I do have issues which make me question why I would EVER want one of these rumored devices and, by extension, why anyone else would.

First Issue: iPhone OS - I can't imagine having a big screen version that merely echoes the functionality of an iPhone. The iPhone OS is neat, but if this device is going to replace a netbook, I have the feeling people will want to run more than one application at a time. Notice how the iPhone commercials never say "there are Apps for that." To promote this as a slogan would imply that you could run "apps" and not "app". A tablet will HAVE to get a better version of the iPhone OS if it's going to be used for anything useful whatsoever.

Second Issue: form factor - Why on earth would I lug around an 11" version of an iPhone/Touch. The iPhone fits in my pocket. I would have to buy some sort of European carryall to accommodate this funky new device to do the same things I do with a pocket-sized gadget. And while I admit that I sometimes wish I had a bigger keyboard on my iPod Touch, larger screen buttons won't convince me to switch. In addition, think of one of the most popular additions to the iPhone 3GS: video. Picture yourself holding an 11" slab up in front of your face to take a picture or shoot a video. And I can't foresee holding this up to my head to answer a phonecall.

Third Issue: price - A high GB iPhone, without a subsidy from a mobile provider, can cost upwards of $699. A 10" screen tablet would have to cost, being generously frugal, between $1000-$1200. Assuming there's Bluetooth with the new device, a funky iEar could be packaged with the device in order to allow a mobile subsidy to apply. Maybe a $100 belt clip could be sold as an accessory and it would look like you had a digital picture frame hanging from your waist. I have a tough time justifying a $300-$500 netbook when I can buy a full laptop for between $500-$600. Apple never does things on the cheap, and I can imagine this might the most expensive Strudel... I mean Tablet... on the block.

If a netbook was originally meant for someone who didn't need a laptop, but wanted to stay connected to the net in a slightly larger form factor, who will the tablet be for - someone who really doesn't need an Macbook but wants to stay connected? Because from what I can see, the Macolytes who would buy the tablet would also own the Macbook Air and Apple TV and the iPhone and a black turtleneck and a polished aluminum MacMini with an etching of Steve Jobs profile. The iStrudel doesn't replace anything except cash from your wallet with air.

lovehate: Belated Thoughts on Google Chrome OS

When Google made a late-night announcement earlier this week that they would be releasing a lightweight Linux-based OS that booted in seconds and allowed users to live in the clouds, I was all YEAAAHHH! And then I thought about it and I was all YEAAAHH... I think.

In as much as love the big software, hardware and webware giants pushing each other around in order to push innovation and refine user needs and concerns, the Chrome OS is probably a good thing. Will this OS effectively help to redefine the OS concept or just essentially become an OS lite for cloud-dwellers? I really don't have a problem if this is the case, but somehow even this move doesn't have me stretching my mind to applaud where the OS has become.

For instance, while I have no doubt that 90% of what I do on my PC now could be accomplished by web apps, the other 10% cannot and, even though it's only 10%, they are things that need to be done. In fact, I can probably do almost 99% of my PC activities via online apps, but many of these things would be a pain in ass as the interfaces have not reached the ambitions of the backend web developers.

Aviary is a great tool for online photo manipulation, but it is just that, an online tool. If anyone is to spend serious time working with dozens or hundreds of photos on a regular basis, a desktop app would be hard to give up. While I've there are even options for online editing of audio and video files, I would imagine the process would take way more time that a regular desktop app.

And this said, Google is not (at least yet) proposing to take over everyone's PC with the Chrome OS. The first moves are in the "netbook" field which is a PC format that I consider a vast waste of money anyway. Why are people paying what only amounts to $150 less than a full out laptop for hardware that is limited at best and ridiculously restrictive and proprietary at worst? If a netbook is being purchased in addition to a laptop and a desktop, just for kicks, go for it. But please don't the netbook replace one of the above. Honestly, even though the form factor and interface abilities of my iPod Touch are incredibly narrow compared to a laptop, I would rather carry it in my pocket than a netbook under my arm or over my shoulder.

But back to the next phase of the OS. Hadn't we all expected more by now? Is every new feature OS essentially "window-dressing" on slightly modified backends? Are we only buying into interface updates?

How different is the end user functionality of Vista or Windows 7 compared to Windows 95 - after all it's been 14 years? [Alright all you tech-heads, there's obviously a TON of development going on to ensure speed, loads, and efficiencies have improved, but I'm thinking more interface issues here.] If I want to find a file, I still browse to a folder/directory. If I want to install a program, I still double click an executable. I'm still stuck with a mouse and cursor. I've been promised voice interface for generations, but it's still not perfect and far from ubiquitous. I see great "proposed" UIs at developer's conferences and on the Discovery Channel, but hardly anything that has moved the masses from the keyboard and mouse. And maybe this is all because, other than the prominence of interacting with the web, with PC apps, we're still doing the same things: games, word processing, spreadsheets, document handling, audio/video production/editing, email and porn.

So if the prominence of the web is the grand mover behind this alternate OS by Google and probably others soon to follow, I suppose I can cheer with a certain amount of buy-in. It'll be cool, I'm sure, but it won't be game-changing... unless the game is Bejeweled 2, then I'm sold. Until then, bring on voice or thought-based interfaces and scary-cool AI with a dose of thought-based networking and fully-immersive VR to boot. 

C'mon Google! You've got all the money. Bring it on home... or, dare I say, bring it on Chrome!

thinglets: All that's wrong about Tech Blogging

Straight out of the gate let me plead guilty - I have a soft spot in my heart for tech blogs and podcasts. I have, however, written several times on the ourobouros-like feeding of such blogs and podcasts on each other and often themselves. This humble blogger and podcaster feels that we've stretched the envelope a bit much when 390 words can be devoted to the headline: 

Deja vu all over again: Apple patent hints at tablet

Now I know that the writers at arstechnica and other like sites are prompted to pick up on even the smallest tidbit of minutae about the most arcane aspects of Apple, Microsoft or Google, but isn't a post where the optimistic highlight is "however, the company has indicated that it's at least contemplating how to best implement the idea, should the opportunity arise one day."

Let's deconstruct. 390 words that concludes, on the basis of a patent filing mind you, that Apple is "indicating that it's contemplating" a product that may be a possibility some day. I'm all for the "if/then" logic construct, but in this conclusion where's the "then"? I'm stuck with so many "ifs" in front of me that I feel like I'm at the "Obscure Films of Malcolm McDowell Festival."

The "news" of this story could be (and probably should be) started and finished with the headline. Everything else is supposition and subjectivity, which is fine, but doesn't inspire return visits. The article's tagline includes "Speculation about a Mac tablet refuses to die." Well of course it refuses to die, you keep bringing it up!

I don't mean to pick on this article or writer specifically because this post is symptomatic of a pattern that is creeping forward as more and more bloggers tend to be fighting for the same content. My thoughts, if you're going to go completely speculative and conditional anyway, knock one out of the park. How about:

"Apple was once again caught filing a patent for technology that could be used in a new tablet computer, but will more likely be used in building a spaceship capable of breaching the theoretical space/time continuum. If such a feat is accomplished, the Cupertino mindtrust could place Steve Jobs into the iStar and blast him backwards in time to the point where his current condition is/was not an issue. They would, however, have to ensure that should he interact with any Sleestacks along the way, his encounter would not result in any repercussion for the possibility of the development of the iPhone Clear which cannot be seen by the naked eye but does have cut/paste and Flash functionality."

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lovehate: The "i" meets the "mart"

I've never been an Apple fanboy. Sure I kinda liked my Shuffle and I really like my Nano for allowing me to take video podcasts on the go. I do covet the iPod Touch and will probably pick one up within the next couple of weeks. And seeing that it mildly bothers me that iPhones are going to be sold at Walmart, I can only imagine what the Mac fanboys (and girls) must be thinking. Their world of brick-designed polished aluminum and stylized high end merchandise is going to be hocked under the "Have a Nice Day" octogenarian greeters of the uberdiscount leviathan.

Quite simply, Apple has made their continued mark on not only being ahead of the curve in terms of product design, but also on a "cool" factor that created a perceived higher class of gadget and computer buyers. Apple had a group of dedicated apostles willing to pay twice as much for hardware and the same price for music... even while it was held ransom through DRM!

The marriage of the "Holy Grail" product of the "i" prefix with the bargain basement of the "mart" suffix will drive Apple to common highway instead of the toll roads. The first time the acolytes of the Cult of Jobs see an iPhone on sale for 144.44 with the "Always" placard next to it, their hearts will die a little inside.

It's not that I don't understand the marketing angle and the potential cash to be made, but will I ever be able to take the Mac/PC ads in the same vein again? When I think of Justin Long now, will I envision Warren Cheswick in a blue apron making minimum wage?

Okay, look... I know that other Apple products have been available at Walmart for years and the shine hasn't come off the devotees. But along with the Walmart news comes the rumor that iTunes is going DRM-free. After years in the clouds, Apple is coming down to earth. What remains to be seen is if Apple can catch the even larger market of people who would never pay a premium for gadgets. Let's face it, consumers can get cell phones these days for next to nothing and pay as they go. Will bringing the iPhone into suburbia convince the $47.77, no contract buyer to spend $200 with a three year commitment? I'm guessing this is what Apple is banking on.

Maybe the "elite" market is getting tapped out in this economy. Maybe the days of techies paying $3000 for a Macbook that parallels the processing abilities of a $1000 PC laptop. I don't believe Apple is hurting by any means, but I do think they are hedging their bets. My only remaining question is do they have another landmark product on the horizon. We've been seeing a regular pattern over the last few years of Apple rolling out new models of devices that basically do the same thing - kind of like the auto industry... though I don't think an iBailout's in the works.

Is there a future for another portable media device/phone in Apple's future, or is it just model tweaks for the next five years? I have no doubt there is something up the sleeves of the development teams in Cupertino, but the last time there was something completely unknown that was rumored as different and "groundbreaking" Michael Kamen's was pimping It/Ginger - ultimately the Segway. And while the Segway was cool, it certainly wasn't the revolutionary product it was cracked up to be.

The proprietary has met the ordinary. The MOMA has met the dormroom poster sale. The Ferrari's available at Budget Rent-a-car. The "i" has met the "mart"... and the late adopters will carry their new AT&T contract in a plastic basket with a package of Twizzlers, a sweater made in China, and an impulse-buy horoscope scroll.

walmart